Webinars & Events
Strive Learning Network: Helping female entrepreneurs survive and thrive - MARCH 09
Supported by the Strive Learning Network and the Rose Review
We are delighted to welcome you to participate in a discussion focused on ‘Supporting female entrepreneurs to survive and thrive; how we can address gender barriers to drive SME productivity and boost growth across the UK’
With the UK facing the toughest economic outlook in a generation and the country still reeling back from the pandemic, understanding how we can collectively support female founders has never been more important. As policymakers and industry, we must ensure we are supporting long underserved groups such as women, including considering the unique needs of female owned businesses, if we truly want to unlock productivity and boost growth for UK SMEs across the country.
The 2019 Rose Review highlighted that up to £250bn of new value could be added to the UK economy if women started and scaled new businesses at the same rate as men. The Rose Review Progress Report published last year found that more support is needed for women-led businesses to thrive. And, research from Mastercard in the Strive to Thrive report found that over a third (38%) of small business owners said that the last three months have been harder for them than any period during the pandemic.
In 2021 Mastercard, through its social impact arm, the Center for Inclusive Growth, launched Strive UK – a philanthropic program which aims to build the resilience of 650,000 British entrepreneurs (at least 50 per cent of whom will be females) by connecting them with the right support to thrive.
At the event, we will welcome both private sector and government stakeholders to share perspectives on where women feature in the cost of living crisis and how we can collectively support female entrepreneurs further.
Location: Natwest Conference Centre, 250 Bishopsgate London
(Side entrance via Bishopsgate)
250 Bishopsgate
London, EC2M 4AA
Branding For Growth - How To Build And Protect Your Brand - MARCH 16
Growing Families London March Event : ACLF Panel Experts
Female Events Growth Launch Event - www.femalefoundersgrowth.com
Be legally prepared for your Investment Pitch & the Transaction. 7th June 2022 at 10.30am.
We are running a workshop on Legal A to Z and commercial considerations to secure invetsment ; negoitate ; protect yourself as a founder and ensure the successful growth of your business. Book your free tickets by clicking on the image below.
To watch previous recorded events go to our You Tube Channel
Previous events - more to follow
LPM Tiger Team with Access Legal: Creating a more client-centric law firm
A set of legal industry experts assemble to pinpoint issues that block firms from creating the customer-for-life – exploring themes of culture, customer experience and data.
Arguments abound as to why law firms should rebuild around clients – themes of competitive advantage, resilience and purpose are doing the rounds across the legal sector. Perhaps the more puzzling question relates to how businesses that have long been geared towards billing their clients for as much as possible can suddenly pivot towards a service-focused mindset. And, assuming firms are willing to put their clients first, how does an industry built on paper files bring itself to make the most of client-focused data and technology tools?
These are some issues that a team of legal leaders – and one legal tech expert – gathered to address in a high-intensity, problem-solving sprint in the inaugural LPM Tiger Team.
Driving cultural change
One perennial pain-point – agreed on by all tigers – is that law firms simply aren’t wired to understand their clients at a human level. The transactional approach taken by fee earners – coupled with the fact that they often have to deliver bad news – can lead to alienation.
Jaqueline Watts, director of commercial law at A City Law Firm, explained how the firm has set up an independent client-management department – where the definition of success is a happy client, not a lucrative one. And to help that mindset prevail, “quality time” with the client-management team is embedded in training and onboarding programmes for all employees.
There are other solutions too. CEO of Ashtons Legal, Edward O’Rourke, highlighted his firm’s use of client feedback on third-party websites as a performance-evaluation metric for fee earners – keeping them in touch with what clients really want.
But it’s not just fee earners that need to change their mindset. MAPD group COO Joanna Kingston-Davies put forth the idea of a “stable table” approach to legal practice management. People, clients, quality and profit make up four legs of this figurative table – and each must be equally sturdy for robust growth.
The technology-culture paradox
So, cultural change is key, and legal tech is one tool that can play a central role here – vast pools of data collected, stored and analysed in seconds can give fee earners an actionable picture of what their clients need. Paradoxically, a mindset shift also appears to be a precursor to making the most of technology.
For one, entering data into digital tools needs a meticulous hand that understands the importance of rigour. And at the far end of the process, a certain amount of prowess is needed to understand the output.
“You can find any story you want to in data, so it’s important to be focused on the right things,” noted Kingston-Davies. Even legal tech experts agree – head of product at Access Legal Lauren Colbeck explained how “it isn’t just about technology – it’s about knowing exactly what you want to achieve with your data.” Tech is best cast in a supporting role, added Colbeck, “working in the background to prepare and surface information from disparate systems, as and when you need it.”
As far as O’Rourke is concerned, this supporting role is probably for the best. “Most technology out there comes in one-size-fits-all packages, while legal work is about personalising service for individuals,” he said. Tech is an essential helping hand, but not an alternative to hands-on service delivery.
Waving a magic wand
“If you could solve one element of everything discussed so far with one swish – what would it be?” Posed this question, the tigers got down to the brass tacks of what the legal sector needs above all else – from Watts’ idea of running focus groups with clients about their experiences, to O’Rourke’s desire to withhold profit metrics from fee earners and keep them focused on experience. Kingston-Davies feels that the legal sector needs to look at other customer-facing industries – such as retail, hospitality and others – for inspiration on how to deliver satisfaction.
And, as for Lauren Colbeck at Access Legal, she wishes for all law firms to have a clear idea of their objectives – and to keep all their data up to date – so that legal tech providers have a clear idea of what they need to deliver to play their own part in prioritising the client experience.
Growing Families Show London October 2021 and March 2022 - onlinbe recordings available
The Growing Families London event returns for the first time in 2 years.
Struggling to find a surrogate or donor in the UK? Prefer professional support?
Then this event may be for you.
- Learn what the IVF, donor and surrogacy processes really look like.
- Parents will share their lived experience and how to survive the unexpected hurdles.
- Based on ten years experience supporting hundreds of UK singles and couples engaging in cross-border arrangements
This event will guide you on
- What countries are safe and legal to locate an egg donor or surrogate
- Are there other cost-effective destinations?
- Covid vaccination best practice for donors, surrogates and intended parents
- IVF success rates
- The availability of fixed cost (guarantee) programs
- Ideal characteristics of donors and surrogates to maximise success
- Sperm and embryo shipping options
- International funds transfer advice
- specialist lawyers, migration agents & clinics
- Ways to minimise travel
Our approach to Events
We want to be your go to resource for updated news and to help you on your journey be it business or personal. Our articles , events and recordings hope to give you relevant information, advice and inspiration. Watch this page for all our up coming and recorded events.
If you need bespoke advice do get in contact with us so we can help you directly
We can usually offer an initial free consultation before you commit to us. Simply call our client management department for a free consultation or no-obligation quotation for our services.
Be legally prepared for your Investment Pitch & the Transaction. 7th June 2022 at 10.30am. We are running a workshop on Legal A to Z and commercial considerations to secure invetsment ; negoitate ; protect yourself as a founder and ensure the successful growth of your business. Book your free tickets by clicking on the image below.
To watch previous recorded events go to our You Tube Channel
Previous events - more to follow
LPM Tiger Team with Access Legal: Creating a more client-centric law firm
A set of legal industry experts assemble to pinpoint issues that block firms from creating the customer-for-life – exploring themes of culture, customer experience and data.
Arguments abound as to why law firms should rebuild around clients – themes of competitive advantage, resilience and purpose are doing the rounds across the legal sector. Perhaps the more puzzling question relates to how businesses that have long been geared towards billing their clients for as much as possible can suddenly pivot towards a service-focused mindset. And, assuming firms are willing to put their clients first, how does an industry built on paper files bring itself to make the most of client-focused data and technology tools?
These are some issues that a team of legal leaders – and one legal tech expert – gathered to address in a high-intensity, problem-solving sprint in the inaugural LPM Tiger Team.
Driving cultural change
One perennial pain-point – agreed on by all tigers – is that law firms simply aren’t wired to understand their clients at a human level. The transactional approach taken by fee earners – coupled with the fact that they often have to deliver bad news – can lead to alienation.
Jaqueline Watts, director of commercial law at A City Law Firm, explained how the firm has set up an independent client-management department – where the definition of success is a happy client, not a lucrative one. And to help that mindset prevail, “quality time” with the client-management team is embedded in training and onboarding programmes for all employees.
There are other solutions too. CEO of Ashtons Legal, Edward O’Rourke, highlighted his firm’s use of client feedback on third-party websites as a performance-evaluation metric for fee earners – keeping them in touch with what clients really want.
But it’s not just fee earners that need to change their mindset. MAPD group COO Joanna Kingston-Davies put forth the idea of a “stable table” approach to legal practice management. People, clients, quality and profit make up four legs of this figurative table – and each must be equally sturdy for robust growth.
The technology-culture paradox
So, cultural change is key, and legal tech is one tool that can play a central role here – vast pools of data collected, stored and analysed in seconds can give fee earners an actionable picture of what their clients need. Paradoxically, a mindset shift also appears to be a precursor to making the most of technology.
For one, entering data into digital tools needs a meticulous hand that understands the importance of rigour. And at the far end of the process, a certain amount of prowess is needed to understand the output.
“You can find any story you want to in data, so it’s important to be focused on the right things,” noted Kingston-Davies. Even legal tech experts agree – head of product at Access Legal Lauren Colbeck explained how “it isn’t just about technology – it’s about knowing exactly what you want to achieve with your data.” Tech is best cast in a supporting role, added Colbeck, “working in the background to prepare and surface information from disparate systems, as and when you need it.”
As far as O’Rourke is concerned, this supporting role is probably for the best. “Most technology out there comes in one-size-fits-all packages, while legal work is about personalising service for individuals,” he said. Tech is an essential helping hand, but not an alternative to hands-on service delivery.
Waving a magic wand
“If you could solve one element of everything discussed so far with one swish – what would it be?” Posed this question, the tigers got down to the brass tacks of what the legal sector needs above all else – from Watts’ idea of running focus groups with clients about their experiences, to O’Rourke’s desire to withhold profit metrics from fee earners and keep them focused on experience. Kingston-Davies feels that the legal sector needs to look at other customer-facing industries – such as retail, hospitality and others – for inspiration on how to deliver satisfaction.
And, as for Lauren Colbeck at Access Legal, she wishes for all law firms to have a clear idea of their objectives – and to keep all their data up to date – so that legal tech providers have a clear idea of what they need to deliver to play their own part in prioritising the client experience.
Growing Families Show London October 2021 and March 2022 - onlinbe recordings available
The Growing Families London event returns for the first time in 2 years.
Struggling to find a surrogate or donor in the UK? Prefer professional support?
Then this event may be for you.
- Learn what the IVF, donor and surrogacy processes really look like.
- Parents will share their lived experience and how to survive the unexpected hurdles.
- Based on ten years experience supporting hundreds of UK singles and couples engaging in cross-border arrangements
This event will guide you on
- What countries are safe and legal to locate an egg donor or surrogate
- Are there other cost-effective destinations?
- Covid vaccination best practice for donors, surrogates and intended parents
- IVF success rates
- The availability of fixed cost (guarantee) programs
- Ideal characteristics of donors and surrogates to maximise success
- Sperm and embryo shipping options
- International funds transfer advice
- specialist lawyers, migration agents & clinics
- Ways to minimise travel
Our approach to Events
We want to be your go to resource for updated news and to help you on your journey be it business or personal. Our articles , events and recordings hope to give you relevant information, advice and inspiration. Watch this page for all our up coming and recorded events.
If you need bespoke advice do get in contact with us so we can help you directly
We can usually offer an initial free consultation before you commit to us. Simply call our client management department for a free consultation or no-obligation quotation for our services.
What do our clients say about us?

